Your hosts file could contain entries that keep your computer from communicating with Adobe servers. Then restart your computer, open a browser, and sign in again with the instructions in Step 1. There are good instructions here: 's-Cookies When signing into apps, follow the same steps to use an Enterprise ID.If you have an update pending on an app, you won't be able to sign out until you update.Or on the Creative Cloud app, click the gear at the top-right, click preferences, then sign out and back in.Go to Help -> Sign out (username), then Help->Sign in within an application.For the issue within a desktop app or creative cloud app (if you have "download" rather than "download trial" on and the problem persists).For the download trial issue on, click Sign Out, then follow the instructions in step 1 to sign in again.Sign out and then sign in again (even if you signed in correctly the first time).Instructions can be found here: How to Sign-In to Adobe Creative Cloud Anyone using the Duke license must sign in with an Enterprise ID. Student accounts will be deactivated upon graduation or leaving Duke. Faculty/staff accounts need to have an active license to continue use. It can also be caused by a bad hosts file in limited instances, and this is most common when end users have had previous versions of Adobe creative software installed on their computers.įinally, your login may have expired. In some cases, the account needs to be deleted and re-provisioned. Signing out and back in can resolve this, as can clearing the cache. It can also be caused by an error on the Adobe side that does not provision resources properly when the account was created. This is most commonly caused by users not signing in properly. When downloading apps and opening them, the apps run in trial mode, notifying users with a variety of messages (depending on the app) that indicate limited functionality and that they must buy the software. Test I will comply with the Texas State Software Code of Ethics listed above.After logging into with a Duke enterprise ID and accessing "Desktop apps", users only have the option to "Download trial" rather than "Download". You must agree to comply with the terms of the Texas State Software Code of Ethics as listed below: I understand that violation of any above policies may result in disciplinary sanctions. I am fully aware of the organization's software compliance policies and agree to abide by the policies. I have read the software code of ethics for Texas State University-San Marcos. This licensed install is granted to load Microsoft Product Activation enabled software on institution-owned or leased machines for institution-related work only. The software install is intended for the sole use of the faculty and staff member at Texas State University-San Marcos. This software is made available to you because of that Agreement. Texas State has entered into a Campus Agreement with the Microsoft Corporation.See also UPPS 01.04.27, Intellectual Property: Ownership and Use of Copyrighted Works for details on Texas State's policy.All software used by the organization on organization-owned computers will be purchased through appropriate procedures.Any user who determines that there may be a misuse of software within the organization will notify the Software Licensing Coordinator for Technology Resources or department head.No user may give software to any outsiders, including students, clients, customers, family or friends.We do not condone illegal copying of software under any circumstances and anyone whom makes, uses, or otherwise acquires unauthorized software may be disciplined. Any person illegally reproducing software can be subject to civil and criminal penalties including fines and imprisonment. The use of any unauthorized copies of software in our organization will not be tolerated.Anyone found copying software other than for backup purposes is subject to disciplinary action. No Texas State user may make any unauthorized copies of any software under any circumstances. Licensed software will be provided to all users who need it per the Supported Desktop Software Initiative.All software is used in accordance with its license agreements.The following points are to be followed to comply with software license agreements: In addition to violating copyright law, unauthorized duplication of software is contrary to Texas State University-San Marcos's standards of conduct. Unless otherwise provided in the license, any duplication of copyrighted software, except for backup and archival purposes, is a violation of copyright law. Software will be used only in accordance with its license agreement.
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